Customer Experience Assistant (Elizabeth Line - Central Section)

Role Overview & Responsibilities

Are you passionate about delivering outstanding customer service?

Have you ever wanted to develop a career within an award- winning Company?

If this sounds attractive, then STM could have the perfect position for you…

STM Group (UK) Ltd are recruiting for Customer Information Assistants to join its team, working for one of its major railway clients MTREL – an award-winning UK train operator delivering the Elizabeth line for London. This is an excellent opportunity for you to develop your career for a leading, national Company.

With continuous training, development and support, you can be assured that you will have a fantastic career with STM!

This position is full timeaveraging 35-40 hours per week, the contract provides security as it is a minimum 24 hour a week contract.

We require dedicated and flexible operatives that are able to commit to shift timings between 04:30am and 1am finishes, these will be at locations accross the central section of the prestigious Elizabeth Line,from Paddington to Abbey Wood.

Duties of the role include (but are not limited to):

• Carry out announcements and monitor live train running information, in a clear and concise manner that customers can understand.
• Will need to be able to use and interpret live train running and transfer this into announcements for customers.
• Liaising and communicating with the control team.
• Gate Line Operation

The successful candidate will not only be working for a recognised, award-winning, Company, but will also benefit from having access to a wide range of Company benefits, including:

• Access to the Company Healthcare and Pension scheme
• Access to the STM exclusive Benefits Platform, offering a wide range of employee options from retailer discounts to financial advice and wellbeing support
• Bespoke learning and development, through the STM “SEED” e-learning platform
• Working with a diverse, friendly, “One Team” culture.
• Flexible working, supporting a positive work/life balance.

If you think this could be the right position, for you, please get in touch – we would love to hear from you!

STM Group (UK) Limited is an award-winning company, providing bespoke manpower service solutions. It specialises in the delivery of high-quality security, cleaning, and customer-focused, services, underpinned and supported by leading edge technology. It was named “UK Security Business of the Year” in 2020. Established in 2005, with offices in London and Manchester, STM has national coverage which has been developed through controlled organic growth, combined with a selective acquisition strategy. The Company is known for the quality and flexibility of its service delivery model, supported by an underlying commitment to proactivity and reliability at the core of its philosophy.

Job Type: Full-time

Salary: From £12.22 per hour

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• LONDON: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Work Location: In person

Reference ID: Customer Information Assistant
Expected start date: 23/05/2023